Every plan covers your whole home, not per device. Pick the level of support you want, and upgrade anytime.
Cover one system: Wi-Fi & network, cameras, lighting control, audio, or smart home accessories.
Whole-home coverage for everything IHD installed.
Our recommended plan for most homes.
We watch your system, so you don’t have to.
Visits are timed to pool opening and closing, when the backyard comes back to life and when it shuts down for winter. Each visit covers the trip charge and first hour, and tunes up outdoor audio, landscape lighting, outdoor cameras and backyard Wi-Fi. Visits reset on your enrollment anniversary.
Scroll sideways on a phone to see all four plans.
| Feature | Essentials | Select | Preferred | Premiere |
|---|---|---|---|---|
| Price | ||||
| Monthly | $15/mo | $39/mo | $99/mo | $175/mo |
| Prepay a year (pay 10 months) | $150/yr | $390/yr | $990/yr | $1,750/yr |
| One-time enrollment fee | None | $149 | $149 | $149 |
| What's covered | ||||
| Systems covered | One system you choose | Every system IHD installed | IHD-installed plus other-brand & DIY devices | IHD-installed plus other-brand & DIY devices |
| Adding more systems | $10/mo each | Included | Included | Included |
| WattBox power device required | No | Yes | Yes | Yes |
| Support | ||||
| Phone support | Mon–Fri 8am–5pm, IHD direct | 24/7/365 | 24/7/365 | 24/7/365 |
| Remote troubleshooting | ✓ | ✓ | ✓ | ✓ |
| Priority scheduling | - | ✓ | ✓ | ✓ |
| Dedicated local team | - | ✓ | ✓ | ✓ |
| Email support & video assist | - | - | 24/7/365 | 24/7/365 |
| Chat & text support | - | - | - | 24/7/365 |
| Monitoring | ||||
| Proactive system monitoring | - | - | - | ✓ |
| Twice-yearly system review | - | - | - | ✓ |
| On-site service | ||||
| Included visits per year | 0 | 0 | 1 | 2 |
| When visits happen | - | - | Spring or fall, at pool opening or closing | Spring and fall, pre-booked around your pool dates |
| Trip charge (includes first hour) | $225 | $225 | $202.50 | $191.25 |
| Each additional hour | $165 | $165 | $148.50 | $140.25 |
| Emergency (nights & weekends) | $250/hr | $250/hr | $250/hr | $250/hr |
| Member perk | ||||
| Included perk | - | 15% off adding devices you buy yourself | Seasonal outdoor tune-up | Guaranteed spring & fall slots |
You have one system you want looked after, like a few Sonos amps or a camera system, and you’re fine with business-hours help.
IHD installed your systems and you want someone to call any time, day or night, with priority when you need a visit.
The right plan for most homes. It covers gear from other installers and devices you added yourself, and a seasonal outdoor tune-up is included.
A full smart home you don’t want to think about. We monitor it, review it twice a year, and visit every spring and fall.
We watch system health: whether devices are online, cameras are recording, storage is working and your internet is up. No one watches your cameras, and we don’t dispatch police or fire.
Phone, email, chat and monitoring support (by plan) is delivered by Parasol, IHD’s national support partner, under the IHD name. Essentials is supported directly by IHD’s local team, Mon–Fri 8am–5pm. On-site work is always IHD.
Each visit covers the trip charge and first hour. We time them to pool opening and closing and tune up outdoor audio, landscape lighting, outdoor cameras and backyard Wi-Fi. Visits reset on your enrollment anniversary.
The one-time $149 fee for Select, Preferred and Premiere covers an audit of your systems, installing a WattBox power device, labeling and documentation. It’s waived when you enroll with a new installation.
Upgrade anytime; the new rate starts on your next billing date. Month-to-month plans can be cancelled with 30 days’ notice.
These plans are for homes. Businesses are covered by Access Assurance, our commercial service plan, priced from the equipment on site.
Tell us what you have and we’ll recommend a plan. Not sure what you have? Start with a free Smart-Home Health Check.
